Privacy Policy – Northwest Limousine

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Details

• Name
• Email address
• Phone number
• Pickup and drop-off location
• Travel details
• Booking preferences

1.2 Payment Information

• PayID details
• Cabcharge information
• EFTPOS payment details (processed after trip completion)
  (We do NOT store full credit card information.)

1.3 Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data

This is used for website analytics, performance improvement, and security.

2. How We Use Your Information

Northwest Limousine may use your information for the following purposes:

• To confirm and manage your booking
• To provide chauffeur, car hire, or limousine services
• To communicate regarding service updates or inquiries
• To improve our website and customer experience
• To manage payments and receipts
• To comply with legal obligations
• For internal record-keeping and safety measures

We never sell or share your personal data with third parties for marketing purposes.

3. Sharing Your Information

We may share your information only with:

• Professional chauffeurs assigned to your booking
• Third-party payment processors (PayID, EFTPOS, Cabcharge)
• IT service providers for website security
• Government authorities, if required by Australian law

All third parties are required to maintain the confidentiality of your information.

4. Security of Your Data

We take strong measures to protect your data, including:

• Encrypted communication
• Secure booking systems
• Restricted employee access
• Regular website security monitoring

Although we utilize industry-standard protection, no online transmission is entirely secure. You share information at your own risk.

5. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve website performance
• Remember your preferences
• Analyse visitor behaviour

You can disable cookies through your browser, but some website functions may not work properly.

6. Accessing & Updating Your Information

Under Australian Privacy Law, you have the right to:

• Request access to your personal information
• Ask us to correct inaccurate data.
• Request deletion of your information where lawful

To submit a request, please contact us using the information provided below.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide you with services.
• Maintain booking records
• Meet legal, tax, and administrative requirements.

After this period, information is securely deleted.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.

9. Children’s Privacy

Northwest Limousine does not knowingly collect personal information from children under the age of 16 without obtaining parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
All changes will be posted on this page, accompanied by a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: